Refund policy

Return Window

Customers must request a return within 7 days of receiving the order.

99 advance payment is non-refundable if the customer refuses delivery

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Unboxing Video Requirement (Mandatory)

An uninterrupted unboxing video is mandatory for any claim related to:

* Damaged product
* Wrong product
* Missing item
* Defective product

Claims without a complete unboxing video may not be approved.

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Return Eligibility

To be eligible for a return:

* Product must be unused and in its original condition.
* Original packaging, tags and accessories must be available.
* Return request must be made within 7 days.
* Clear photos/videos may be requested for verification.

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Non-Returnable Items

The following items are not eligible for return unless received damaged or incorrect:

* Used products
* Products damaged after delivery
* Personal care items
* Customized or personalized products
* Items without original packaging
* Products returned without prior approval

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Replacement Policy

If you receive a damaged, defective or incorrect product, we will verify your claim.

If approved, a replacement will be arranged wherever possible.

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Refund Policy

Refunds are processed only if:

* A replacement cannot be provided, or
* The order cannot be fulfilled.

Approved refunds are issued to the original payment method within 7–10 business days.

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Return Shipping

If the return is approved due to our mistake (wrong, damaged or defective item), return shipping will be arranged by us.

For any other approved return, return shipping charges may be borne by the customer.

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Cancellation

Orders can only be cancelled before dispatch.

Once dispatched, cancellation requests cannot be accepted.

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Contact Us

For all return, replacement and refund requests, contact us through our official WhatsApp support or Contact Us page.